Ordering Repeat Prescriptions
Do not leave it until you run out. Please order your repeat medication well before you are due to run out, as it will take 48 hours to process your prescription request - excluding weekends and Bank Holidays. You can order a repeat prescription by using one of the following methods:
- Telephone (01278 720 005) 10.00am - 12.30pm and 1.30pm-3.00pm
- In person or by post
- By email firstname.lastname@example.org *please note email is not a secure method so please check the email address carefully and make sure you give full details of name, date of birth, type and strength of medication required and contact number.
- By following this link to the online form
Did you know you can now order your repeat prescription online? - To register for this service, you will need a user name and password, which you must request from the surgery. Due to the nature of this service you, will be asked to collect your login details, in person and provide photographic ID (passport, driving licence etc).
Click here to use the new system to order your prescription.
You may have already heard of e.prescribing (also known as electronic prescribing), but for those patients who are not familiar with the concept, here is a brief explanation of what is all about, alternatively go to http://systems.hscic.gov.uk/eps/patients/films/whatthismeans.
The new service lets the practice send your prescription electronically to the pharmacy you choose to get your medication or appliance from – without the need for paper in some cases. This means there is less need for people with repeat prescriptions to call at their GP practice to collect a prescription form.
How does the Electronic Prescription Service work?
At first, if you want your GP to send your prescription electronically, you must choose, or ‘nominate’, a place to receive your electronic prescriptions. This could be a pharmacy or dispensing appliance contractor.
Nomination works in a similar way to a prescription collection service where the pharmacy collects your prescription for you instead of you having to collect it from your GP practice.
The main difference with nomination is that your prescription will be sent electronically and you don’t have to nominate a place that is close to your GP practice. For example, you could choose to nominate a place that is convenient to where you live, work or shop.
When will I be able to start using the Electronic Prescription Service?
From 21st July 2015.
Does using nomination mean I will see my GP less often?
No, it just means that you may not have to call at your GP practice just to collect a prescription.
I use my paper prescription to request my next repeat prescription issue. How can I do this if I don’t receive a paper copy?
As electronic prescriptions are used more and more, GP practices may start offering different ways to order repeat prescriptions that will not require a paper copy of the prescription. However, if you do require a paper copy, simply ask for one when you collect your medication or appliance and the pharmacy will be able to give this to you.
Do I need to be able to use a computer to use the Electronic Prescription Service?
No. The people who provide your prescription and medication will be using a computer.
Can I nominate a chain of pharmacies or dispensing appliance contractors?
You can only nominate a specific location to receive your electronic prescriptions.
Can I choose for my prescription not to be sent using the Electronic Prescription Service?
Yes, but if you decide not to use it, you won’t be able to use nomination. This means you will need to continue to make arrangements to collect your paper prescription from your GP practice.
For more information see: