Friends and Family Test

Thank you to all our patients who have completed the feedback using the friends and family sheets or via the iPad in the waiting room.

January 18:

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
60%	0%	20%	0%	20%	0%

February 18:

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
17%	33%	0%	0%	33%	17%

March 18:

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
60%	40%	0%	0%	0%	0%

April 18:

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
100%	0%	0%	0%	0%	0%

May 18:

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
60%	40%	0%	0%	0%	0%

June 18:

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
67%	0%	0%	0%	33%	0%

July 18:

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
100%	0%	0%	0%	0%	0%

August 18: (10 responses)

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
50%	30%	0%	10%	0%	10%

September 18: (106 responses)

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
55%	32%	3%	3%	3%	4%

October 18: (30 responses)

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
67%	30%	3%	0%	0%	0%

November 18: (5 responses)

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
40%	40%	40%	20%	0%	0%

December 18: (2 responses)

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
50%	0%	50%	0%	0%	0%

January 19: (6 responses)

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
33%	0%	0%	17%	17%	33%

February 19: (1 response)

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
0%	0%	100%	0%	0%	0%

March 19: (8 responses)

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
75%	25%	0%	0%	0%	0%

April 19: (0 responses)

Extremely Likely	Likely	Neither likely or unlikely	Unlikely	Extremely Unlikely	Don’t Know
0%	0%	0%	0%	0%	0%

We have also received written feedback, which has highlighted the following issues, but as a Practice we are pleased to say we know about and are working to address them:

Waiting times are too long

As a Practice we monitor the length of waiting time for routine GP appointment. Due to the change in computer system we have made some alterations to the appointment system to enable the system change over.
The waiting time to see a GP/Nurse can be increased if patients fail to cancel or to attend their booked appointments. We will be calling patients to remind them about their appointments – this will be limited to appointments for minor ops

Time waiting for the phone to be answered is excessive
Lack of available appointments at convenient times (long wait for appointments).
Need to see a doctor quicker

We like to share the positive feedback received from patients. Here is a sample of some we have received:

I have had excellent treatment for my diabetes and chest problems
Quick, efficient & friendly
Good customer service and doctor response
I have huge confidence in all the staff and always feel listened to and supported
The reception are really nice and helpful & it feels very welcoming.
Appointment system is very good
Staff are very helpful and friendly
Having been with the practice for over 40 years can’t recommend it enough.
Always treated with respect.
Friendly and efficient.

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Friends and Family Test

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Remote pacing and cardiac monitoring devices – SCAM

Friends and Family Test